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Flexibility Invaluable for System Integrators

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In almost all applications, flexibility has great value. If an owner or end user of a system is provided various options, they are empowered to make decisions regarding what they feel is best for their situation. Technical security is no different. There are different schools of thought with how much flexibility to give an end user regarding security system designs and operations, but there is great value for having flexibility from the end user’s perspective. In general, most people like to make choices and have control of their assets. Therefore, it is important for security system integrators to find ways to be flexible during the security system design and implementation process to allow the end user to be take true ownership of their system without feeling they are forcibly locked into a specified solution.

One of the great values of flexibility is a happy customer. Happy customers result in recurring business and new future opportunities. The true value of that is difficult to quantify, but no one can afford the contrary. If an integrator displays no interest or willingness to be flexible and places no value in flexibility, the result will be loss of business and future opportunities. The economic impact of that varies, but is never desirable or beneficial. In this way, flexibility has great value for integrators.

Being flexible requires additional energy in the process of designing, selling, and installing technical security systems. Few end users are well-trained with respect to technical security so it can be difficult for integrators to feel confident with suggestions made by customers. There are many creative ways to approach and handle this once an integrator understands the true value of flexibility. Without that consideration, flexibility will seem to have little value and appear to be counterproductive. There are many reasons that a large percentage of integrators prefer proprietary systems, preconfigured solutions, and standardized products, but there is undisputed value in being flexible. The trick is to find an expert integrator like Orion Security Solutions that has the customer’s best interest at heart combined with the technical proficiency to handle flexible and custom security designs.

Numerous technical security systems exist. Some are designed with open architecture while many are closed and proprietary. Each integration firm internally decides, either consciously or subconsciously, the value they place on flexibility and defines their product and service offerings accordingly. Firms that place high value in flexibility will position themselves to respond well to a wide array of customer needs. Those that don’t place value in flexibility or that don’t have the expertise to accommodate such desires will be limited in their suite of products and services.

We look forward to seeing you here next Wednesday at The O for more insight into the world of technical security.

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Sean Crain is founder and CEO of Orion Security Solutions (OSS). Prior to starting OSS, Sean spent over eight years with the U.S. Department of State as a Diplomatic Security Service (DSS) Officer working in nearly 40 countries on 6 continents around the world including Thailand, Vietnam, Burma, Switzerland, Indonesia, Australia, Cambodia, Austria, Germany, Poland, Kenya, Uganda, Egypt, Brazil, Peru, and Columbia.

He received advanced training in the techniques and methodologies of counter intelligence and anti-terrorism in order to carry out responsibilities which included designing, installing, and maintaining state-of-the-art security solutions to protect national security information, U.S Embassies and other sensitive U.S. facilities, and diplomatic personnel, including U.S. Presidents and Secretaries of State. Sean was also called upon to design and implement security protocols and systems which included video surveillance, intruder detection, access controls, locks, perimeter security, and assessments. He also played an integral role in writing the U.S. Department of State security policies for post communications centers, controlled access areas, and building management systems in U.S. Embassies, U.S. Consulates, and inter-agency facilities worldwide.