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Tuesday, 21 February 2012 22:12

Prompt Service

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Technical security and other low voltage solutions are living systems. They require proper maintenance and support to ensure proper functionality. They also experience down time periodically, which is why prompt service from the provider is critical. Without prompt service, end users are left on the edge of their seat hoping their systems don’t experience any glitches. Integration companies should understand the importance of providing prompt service and follow through, but that often isn’t the case.

We see examples all the time of systems that have been installed and then the integration company disappears, even when maintenance contracts have been signed to ensure prompt service. When we began our company, we collectively decided that Orion Security Solutions will always sustain an industry leading service staff that is complete with industry experts that understand the importance of prompt service. Our customers enjoy guarantees of receiving the most prompt service in the industry and have the peace of mind they deserve.

Orion Security Solutions maintains flexible maintenance program to meet the different needs and requirements of our different customers. Prompt service has always been paramount. We are proud to announce that we are rolling out a new set of maintenance programs to standardize the maintenance and support packages. Each package is designed to satisfy common trends we see from varying end user requirements and all guarantee prompt service within the timelines specified in each program. The standard maintenance programs that Orion Security Solutions is rolling out are called the Platinum, Gold, Silver, and First Responder Programs. Membership in each has great benefits and ensures that our members are maintained and supported with the industry’s strongest provider.

Stay tuned in the next week or two for the formal announcement of our new maintenance programs. We look forward to seeing you here at The O next Wednesday.

 

Sean Crain

Sean Crain

Orion Security Solutions (OSS)
President/CEO

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