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How to Return Merchandise

Orion Security Solutions (OSS) will gladly receive any merchandise you would like to return, provided it meets the guidelines in our Return Policy. You can return merchandise by shipping it back to us at our main headquarters in Oklahoma City, OK.

For all returns, you must first contact Customer Service.

Before returning any merchandise, you first must contact OSS Customer Service to obtain an RMA (Return Merchandise Authorization) Number. When you call, you will need to provide the Customer Support Representative with:

  • Order Number
  • SKU Number of each product
  • Name or Description of each product
  • Nature of the problem

After the Customer Support Representative has taken the necessary information they will process it and provide you with an RMA Number. No returns will be accepted without an RMA Number issued from OSS.

After you have obtained your RMA Number, follow the steps below to return the merchandise.

Ship Approved Return

  • Pack the item securely in the original packaging. Include all contents of the original package such as manuals, discs, cables, etc. If all contents are not included, the return may be rejected as described in the Return Policy.
  • In the package, place a copy of the packing list that came with your order. Keep the original packing list for your records. If you do not have the packing list, you will need to include the following information:
  • Order Number
  • Billing Name
  • Billing Address
  • Ship your return to our Distribution Center. We recommend the Postal Service, UPS or Federal Express. All shipping charges must be prepaid and the shipment must be insured for the full value of the merchandise being returned.
  • Address your package to:

    Orion Security Soltions Online Returns
    12330 St. Andrews Drive
    Oklahoma City, OK 73120
  • Keep your shipping tracking number. This number will identify the receiving date of your package and is your confirmation that Orion Security Solutions received your return package.
  • Your refund will be in the form of your original payment (on the same credit card as the original purchase) and will take up to 14 days to process. Depending on the cycle of your credit / debit card, it may take up to two cycles for the credit to be applied to your account.
NOTE: Returns cannot be accepted without an RMA number included on the shipping label. Please do not write your RMA number on the box.