Shipping Policy

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
You will not be charged for any item until it is shipped to you.

Estimated Delivery Dates

Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select, and the final shipping destination.

When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email and Order History. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.

For more information about the shipping options you have, visit our Shipping Methods and Costs page.

Tracking Your Order

Orders placed on orionsecuritysolutions.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on orionsecuritysolutions.com will not offer tracking information, but will still offer order status and other details.

Understanding Your Tracking Number

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's facilities. That means even though your package has already shipped from our warehouse and is on its way to you, the tracking page on the carrier's website may not offer any tracking updates for several days.

Finding Your Order Status

The status of your order is easy to find.

Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
Visit the website. Sign In for Your Order History at orionsecuritysolutions.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders.
Contact us. If you still have questions about your order, please contact us.

How is order status different from tracking information?

The status of your order is supplied by orionsecuritysolutions.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.