Follow Orion Security Solutions on Facebook Follow OrionSSolutions on Twitter Orion Security Solutions on LinkedIn Orion Security Solutions on YouTube

Return Policy

New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below. Orion Security Solutions (OSS) reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product is in the original carton with all equipment, packaging, warranties, manuals, and accessories. Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service.

Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.

A 15% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.

Non-Returnable and Non-Refundable Items

Special buy or clearance items are not returnable unless otherwise indicated on the label attached to the product. These products may only be exchanged, and only if defective, within 30 days of purchase if in "like-new" condition. Labor, installation services, and any shipping charges are non-refundable.

Refunds will take up to 14 business days to process from the date that OSS receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.

Please note that we are not responsible for expenses, fees or other costs incurred by our Customers as a result of defective or incompatible products.

For further information on how to return merchandise online, click on the following link: How to Return Merchandise to OSS. Merchandise is deemed returned online on the date that an RMA is obtained provided that OSS receives the merchandise within 10 days of the issuance of the RMA. Merchandise received after the expiration of 10 days from the date of issuance of the RMA is deemed to be returned online on the date that OSS receives the merchandise, and OSS may exercise the rights and remedies set forth in the Terms of Sale including, but not limited to, the right to refuse to accept delivery of the merchandise and to charge the customer the retail price of the merchandise plus a handling charge.